Return & Refund Policy

FROST BUDDY Return & Refund Policy

Return Requests Must Begin Within 30 Days

You have 30 days from the date you receive your order to request a return. To be eligible, products must be unused, in their original condition, and returned with the original packaging whenever possible. Returns that lack original packaging or show wear, misuse, or damage caused after delivery may be denied.

Items Excluded from Returns and Refunds

Tailored, customized, or made-to-order products
Digital media, downloadable files, or virtual content
Store gift cards or reward vouchers
Discontinued, clearance, or final sale merchandise
Products damaged due to customer handling after delivery

Initiating a Return

To start a return, contact FROST BUDDY at felixadad9@gmail.com. Provide your order number, the item you wish to return, and the reason for the return. Please do not ship any items back until you receive explicit return instructions from us.

Damaged, Incorrect, or Defective Shipments

If your order arrives incorrectly, damaged, or defective, notify us promptly at felixadad9@gmail.com. Include photos and your order information so we can address the issue swiftly.

Return Shipping Costs

Return shipping fees are your responsibility unless the returned product was faulty, damaged, or incorrect. We strongly suggest using a tracked shipping service for returns to ensure delivery is confirmed.

Refund Timeline and Process

After we receive and inspect your return, we will notify you about approval. Approved refunds are processed back to your original payment method within 7-10 business days. Keep in mind your bank or payment provider might take additional time to complete the refund posting.

Order Cancellation Policy

If you need to cancel an order, contact us within 24 hours of placing it at felixadad9@gmail.com. Once your order has been processed or shipped, cancellations may no longer be possible.